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E u r o S c i C o n E v e n t o n
Nursing Diagnosis &
Midwifery
Journal of Nursing and Health Studies
ISSN: 2574-2825
S e p t e m b e r 1 0 - 1 1 , 2 0 1 8
P r a g u e , C z e c h R e p u b l i c
Nursing Diagnosis & Midwifery 2018
Page 24
This table was taken from the Quality Program and Safety Patient Satisfaction Survey conducted at MSU 2015
The figure above illustrates the Patient Satisfaction before and after the implementation of the Patient Rounding System in Male Surgical Unit
(MSU). It clearly shows that the program had an impact toward achieving patient safety and satisfaction. The Patient Relation representatives did
the survey process and the Quality and Patient Safety Department (QPSD) tabulated the outcome.
Furthermore, the evident improvement in the Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) scoring since the
beginning of the pilot study in 2015. The results supported that, the result of the HCAHPS responsiveness improves response from 78% to 90%
in the first quarter 2015. The nurse communication improved from 84% to 90% in the same period of time. There is a clear decrease in using
medication pain from 52% to 29% moreover, the control of pain is still better after implementing PHR.
Meanwhile, further recommendations for the following can be initiated: (1) Doctor’s participation in the Rounding System, (2) Sufficient number of
Nursing and Medical staffing to facilitate the system effectively and efficiently and teamwork, (3) and Support from all the staff and management.
Finally, this was one of the many great initiations of the Nursing Affairs to improve the care delivery system and uplift the Hospital purpose in
fostering continuum quality care and satisfying the needs of our clients, family, and their significant others. There will be a lot of challenges and
adjustments, but imposing a culture pro for good change and continuous improvement will inspire hospital staffs and others to pursue and support
the project.
Biography
Raiza Jaafar Jumah is registered nurse in the Philippines and finished her Master in Nursing at Ateneo de Zamboanga University, Philippines. She has an extensive experience
dealing with clinical teaching and supervision as a clinical nurse instructor. Furthermore, she is interested in surgical nursing, health care research, leadership and management.
Currently, she is working as a surgical head nurse at Security Forces Hospital –Makkah, Saudi Arabia and pursuing her Master in Health Care Administration at Bellevue University,
U.S.
Raiza Jumah, J Nurs Health Stud 2018 Volume: 3
DOI: 10.21767/2574-2825-C4-010