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Advance Nursing Practice 2018
J u n e 2 1 - 2 2 , 2 0 1 8
P a r i s , F r a n c e
Page 53
Journal of Nursing and Health Studies
ISSN 2574-2825
6 t h I n t e r n a t i o n a l C o n f e r e n c e o n
Advance Nursing Practice
Objectives: This study was conducted in a cross-sectional manner defining
the purpose of determining the service satisfaction of caregivers of children
receiving services in a child's endocrine clinic of a university hospital and the
factors affecting this satisfaction.
Methods:The universe of the research came off individualswho are responsible
for the care of children who applied to the Department of Child Health and
Disease, Department of Endocrinology and Disease of a university hospital in
Istanbul. 282 individuals who applied to the clinic between January 2015 and
August 2015, voluntarily involved in the collection of research data, and they
were included in the study. Data was collected by using caregiver information
form, satisfaction with life scale, service satisfaction scale. The collected data
was evaluated in the IBM SPSS statistic 21 program.
Findings: It was seen that the caregivers got an average score of 20.71
(SD=22.65) satisfaction with life scale and an average score of 85.61
(SD=22.65) from service satisfaction scale. Also, it was seen that 80.1%
(n=226) of the care givers were female, the average age was 40.00 (SD=8.22)
years, 93.6% (n=264) of them were married, 49.3% (n=139) of them graduated
from primary school, 64.5% (n=182) of them were housewife, 76.2% (n=215)
of them were the mother of the patient child. And it was found that 57.1%
(n=161) of the children who came to polyclinics were girls, mean age was
11.15 (SD=4.15) years, the mean body mass index (BMI) was 19.89 (SD=5.43)
kg/m2 , the mean duration of diagnose was 43.44 (SD=38.66) months, 66.7%
(n=188) of them had not yet started or continued to study, 82.6% of them had
no other illness. It was determined that attendance to the school, follow-up
at the polyclinic, satisfaction with the polyclinic and the appointment system,
giving information about care and treatment, clear and understandable
information, and participation in applied care and treatment decisions affected
service satisfaction (p<0.05). In addition, a considerable number of caregivers
described poor physical conditions such as sitting places, heat of the
environment, lighting, colour, smell, ventilation, floor condition in the polyclinic.
Conclusion: The physical conditions of the policlinic where the research is
carried out should be reformed and improvements should be made by focusing
on the services such as informing the person who is cared, by using a clear
language at this time.
Biography
Nurten Kaya has completed her PhD from Istanbul University.
She worked at Florence Nightingale Faculty of Nursing,
Department of Fundamentals of Nursing from 1993 to 2013
and she has worked at the Health Sciences Faculty since 2013.
She has published more than 75 papers in reputed journals and
has been serving as an Editorial Board Member of repute. Her
areas of interest are intramuscular injection, complementary
therapy, nursing informatics, nursing theories and models,
nursing process and nursing care. She has book chapters and
other publications on Fundamentals of Nursing and she is
Leader of statutory research projects. She is Member of Turkish
Nurses Society, Nursing Education Society, and Graduates
Florence Nightingale School of Nursing Society.
The evaluation of child endocrine policlinic of a university
hospital by the caregivers of children and the factors which
are affecting this evaluation
Nurten Kaya, Nuray Turan, Songul Ulgen and Olcay Evliyaoglu
Istanbul University, Turkey
Nurten Kaya et al., J Nurs Health Stud 2018, Volume: 3
DOI: 10.21767/2574-2825-C3-008