Rise of Telehealth in Hematology and Oncology Due to COVID-19 Highlights and Bridges Lag of Medical Infrastructure with Modern Day Service Culture

The explosive growth of telehealth in oncology during the COVID-19 pandemic has been greeted by hematologists and oncologists with mixed emotions. While it allows for effective healthcare delivery while maintaining social distancing, it lacks the “personal touch” in a field where delivering life-altering news is common. We review the evolution of the medical healthcare models, focusing on the impact of telehealth during the COVID-19 crisis and also discuss the long-term role of telemedicine in today’s service culture. We also discuss potential factors influencing the growth of telemedicine, including acceptability and familiarity with telehealth, development of associated infrastructure and business models supporting its growth.

Author(s): Nausheen Ahmed* and Nayla Ahmed

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