Perception of IT Professionals

Usability gets more attention by IT Experts and scholars throughout the world but it is very limited in Pakistan. This study reports a survey result of perceptions of IT professionals about usability and current state of usability awareness in the Information Technology (IT) industry of Pakistan. 117 participants were involved in the survey studies who are working in IT industry of Pakistan. By using Usability Maturity Model (UMM), results reveals that most of the IT companies are at unrecognized level of UMM. Finding indicates that there is a major difference on the usability awareness, perceptions between Software Engineers and Software Developers. Finding also indicates that end users were not involved in product designing phase. Most of the System Analysts and Software Developers have shown no interest in usability. Most of the Software Developers do not know about usability, in-fact they are confused about usability. Dearth of HCI/Usability Experts is witnessed. Most organizations are not interested in usability because they have no financial budget for it.

Author(s): Lal Khan

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