A review on patient satisfaction of virtual consultations for biopsy results in the times of COVID

This is a presentation of a retrospective review of patient satisfaction related to the use of virtual consultations when discussing biopsy results from ENT procedures in Antrim Area Hospital in Northern Ireland. We found predominantly positive attitudes towards the telephone reviews in the virtual consultation group but it was noted that this represented mostly patients with benign conditions. Our patients with malignant diagnoses seem to have preferred in person reviews. Our conclusion is that under specific circumstances, it can be appropriate to discuss biopsy results on telephone clinics for selected patient groups. We hope that our results will help guide future service planning

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